Audit Cell Phone Plans For Possible Savings

Posted on: June 10, 2009 by Matt

Every month my cell phone bill drops into my email. I log into my provider’s web site and pay the bill via the online payment options - rarely do I look at the details of the bill because the price falls in line with what I expect to pay. However last week my girlfriend reminded me that she needs a new cell phone (as I accidentally washed her old phone) and asked if we could look online to see what was available. When we looked we discovered that we were both eligible for free upgrades and opted to take advantage of the new phone offers. The deal resulted in each of us getting a new cell phone with free activation and free overnight shipping – the total was about $550 in free stuff with a two year commitment to the provider.

On Monday the new phones arrived and activated without issue. While I was in the process of getting the phones activated I decided to run through our plan and see what was offered and if there were other plans that might help us save a little money. The new phones are designed to make text messaging easier and we were hoping to use the feature to stay in touch better. The problem was that I thought we had to add text messaging to our plan in order to do so at an additional cost of $20 per month. However – while looking at the phone add-ons I noticed that my girlfriend’s phone appeared to have a text add-on as part of the family plan but neither of the other two phones included this add-on. I reviewed a bit further and noticed that she appears to have unlimited text messaging based on the usage details whereas my phone was showing $0.20 per message.

After calling customer service and telling them what I had discovered they were happy to add the family text add-on to the other phones in the plan as well as adjust the bill for any text charges for the past 2 months. So by simply running a basic audit of our plan and phones we were able to:

Get an additional feature tied to all of our phones saving us $20 per month.
Get $5 or so back in credit to the account for previous charges.
Confirmed that we are getting the best rate for our usage requirements.

In order to keep up on making sure that we are still getting the most bang for our buck I will probably plan on running an annual audit of our cell phone plan.

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